Refund policy
Last Updated: July 2026
At WebLuxes, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
Returns are accepted within 15 days of receiving your order.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Personal care products
- Customized or personalized items
- Clearance or final sale items
- Damaged or Incorrect Orders
If your item arrives damaged, defective, or you received the wrong product, please contact us within 15 days of delivery with photos of the item.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Contact
Email: contact@webluxes.store